Terms of Service

1. Acceptance

By accessing or using MorningZero (the "Service"), you agree to these Terms of Service. If you are using the Service on behalf of an organization, you represent that you are authorized to bind it.

2. The Service

MorningZero connects the mail accounts you own or administer into one workspace and, using AI, triages, labels, searches, summarizes and drafts replies across them. Triage, Ask Zero, unified search, sweeps, plain-English rules and the calendar all operate across the whole set of connected accounts rather than one account at a time.

The Service is available as a web app, as desktop apps for macOS, Windows and Linux, and as an Android app. There is no iOS app. We may add, change, or remove features and supported platforms over time.

3. Accounts and eligibility

You must provide accurate information, keep your credentials secure, and be at least 18 years old. You are responsible for activity under your account.

4. Connecting mail accounts

You may connect only mail accounts you own or are authorized to administer. What we support, and how:

• Gmail, Google Workspace, Outlook.com and Microsoft 365 connect through Google's and Microsoft's own consent screens. These accounts are OAuth-only — they cannot be connected with a password or app password, and we will refuse an attempt to do so.
• Hosted IMAP is supported self-serve for Fastmail, iCloud Mail, Yahoo, AOL, GMX, Web.de, Zoho Mail, Yandex Mail and Mail.com. Most of these require an app-specific password that you generate in the provider's own settings; GMX, Web.de and Mail.com instead require IMAP access to be enabled there first, and Yandex requires an app password when two-factor authentication is on. The connect flow tells you which applies.
• Your own domain is supported when the mail for it is hosted by Fastmail, Zoho Mail, iCloud+ or Yandex 360 — you select the provider (and, for Zoho, the data centre) during connect.
• Proton Mail is not directly supported. Proton requires Proton Bridge, which runs only on your own machine and is not reachable from our servers, so a Proton address cannot be connected.
• Arbitrary or self-hosted IMAP servers are not supported. For security reasons the Service connects only to the mail hosts on its reviewed list, and you cannot supply a hostname. If you need a provider that is not listed, email support@morningzero.com — we may add it, but we make no commitment to support any particular server, authentication method or TLS configuration.

5. Acceptable use

You agree not to:

• Use the Service unlawfully or to violate others' rights.
• Access mail accounts you are not authorized to access, or send spam.
• Attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service or its infrastructure.
• Resell or abuse the Service in ways that harm other users.

6. Fair Use Policy

This Fair Use Policy forms part of these terms. It was last updated on August 20, 2026 and applies to paid subscriptions and to trials alike.

6.1 No fixed quota

Paid plans carry no fixed message-count, AI-request or AI-credit quota. Triage, drafting, Ask Zero, search, sweeps and rules are included in the plan price for normal use, and we do not meter them against a published allowance. Two limits are stated up front rather than left to this policy: each plan includes a set number of mailboxes, with extras purchased per mailbox, and the initial history import reaches back twelve months.

One further safeguard applies per mailbox: AI triage runs under a daily processing ceiling, sized well above normal individual use. If a mailbox passes it, rule-based triage continues uninterrupted and AI triage resumes automatically within 24 hours. We may adjust the ceiling as models and costs change.

6.2 What this policy covers

All use of the Service: AI processing, the number and message volume of connected mailboxes, stored mail and the data we derive from it, and any automated or programmatic access.

6.3 Excessive or prohibited use

Use is excessive or prohibited when you:

• Generate volume — messages, AI processing, storage or requests — so far beyond what is typical for your plan that it degrades the Service for other customers or makes your account uneconomic to serve at the price you pay.
• Share one subscription beyond the person or organization that paid for it, or connect mailboxes you do not own or administer.
• Access the Service programmatically at scale, scrape it, or use its AI features as a general-purpose model endpoint for work unrelated to your own mail.
• Resell, resyndicate or white-label the Service or its output without a written agreement with us.
• Use the Service for bulk sending, mailing lists or unsolicited mail.
• Work around mailbox allowances, rate limits or other technical controls, including by creating multiple accounts to do so.

6.4 What we may do

Where use is excessive or prohibited we may, at our discretion and in any combination: contact you about it; rate-limit or pace AI processing and mail syncing for your account; require you to move to a higher-volume or negotiated arrangement; suspend AI features while leaving your connected mail readable and searchable; or suspend or terminate your account and these terms.

6.5 Notice and cure

For ordinary excess we will first email the address on your account, describe what we are seeing, and give you at least 7 days to bring usage in line or agree to a higher-volume arrangement before we throttle, suspend or terminate. If we terminate a paid subscription for fair use and you have not otherwise breached these terms, we will refund the unused portion of the period you have already paid for.

6.6 Immediate action

Notice and cure do not apply, and we may act immediately, where the use involves abuse or spam, a security incident or credential compromise, fraud or payment chargebacks, anything unlawful, a requirement of law or of one of our providers, or an imminent risk to the integrity of the platform or to other customers.

7. Plans, billing, and refunds

MorningZero is sold as two paid plans. There is no free plan.

• Solo — $19/month or $180/year, including 5 mailboxes.
• Stack — $29/month or $276/year, including 15 mailboxes, with priority support.

Both plans include the same core AI and workflow features. Stack includes a larger mailbox allowance and priority support. Mailboxes beyond a plan's included count are $3/month each, and you may add as many as you need — 20 is not a technical or billing cap. If you are running 20 or more mailboxes, contact us at support@morningzero.com and we may be able to agree a negotiated rate instead of the per-mailbox price.

Paid plans are billed in advance on a recurring basis — monthly or annually, as you select — through a third-party payment processor.

The 14-day free trial requires no payment method. We do not collect or store card details in order to start a trial, no charge of any kind is made during it, and it does not convert to a paid subscription automatically. If you do not choose a plan before the trial ends, AI processing simply stops and your account continues under section 8 below. A subscription begins only when you complete a checkout, and the first period is charged at that point.

Subscriptions renew automatically until cancelled. You can cancel at any time from the billing portal, and access continues until the end of the current billing period. Fees are non-refundable except where required by law or under section 6.5. We may change prices on notice, with changes taking effect on your next billing period.

8. Trials, lapsed accounts, and retention

Every feature is available during the 14-day trial. Because it takes no payment method, the trial carries usage limits that the paid plans do not: 5 connected mailboxes, 4,000 AI credits, and a 3-month history import window. Bulk cleanup draws on the same credit allowance rather than having a separate limit. One trial is available per person. If the trial ends without a plan, or a paid subscription lapses, three things happen in sequence:

• Immediately. AI processing stops. Your mailboxes stay connected and every message we have already synced stays readable and searchable. We never move or delete anything in your mail provider.
• After 60 days. We may stop pulling new mail into the Service.
• After 90 days. We may delete the mail and derived data we have stored for the account. Deletion is permanent and is not recoverable by resubscribing.

You can also delete your account and its data at any time from your account settings. Our Privacy Policy describes what we store and for how long.

9. Third-party services

The Service integrates with third parties such as Google/Gmail, Microsoft/Outlook, hosted IMAP providers, and AI providers. Your use of those services is also subject to their terms, and we are not responsible for them.

10. Your content

You retain all rights to your email and other content. You grant us a limited license to access, process, and store that content solely to provide the Service to you, as described in our Privacy Policy.

11. Intellectual property

The Service, including its software, design, and trademarks, is owned by Serveka and its licensors. These terms grant you no rights to our intellectual property except the right to use the Service.

12. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. AI output may be inaccurate; you are responsible for reviewing it before relying on or sending it. We do not warrant that the Service will be uninterrupted or error-free.

13. Limitation of liability

To the maximum extent permitted by law, Serveka will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits or data. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve months before the claim.

14. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you breach these terms, under the Fair Use Policy in section 6, or if required to protect the Service or other users.

15. Governing law

These terms are governed by the laws of India, without regard to conflict-of-law rules. Serveka is based in Jaipur, Rajasthan, India, and the courts of Jaipur, Rajasthan, India will have exclusive jurisdiction over any dispute arising from these terms or the Service.

16. Changes to these terms

We may update these terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use after changes take effect constitutes acceptance.

17. Contact

Questions about these terms? Email us at support@morningzero.com.